Below are a bonded pairs of frequently asked questions from clients/customers and their respective answers from Osterreich Holz Pellets GmbH support team. Do not hesitate to contact us at anytime if you have more questions not answered below as we have a 24/7 customer support system available for all clients.

What are Wood Pellets?

Wood pellets are a small, cylindrical type of fuel made from wood. They usually have a diameter of 6mm, with a length of approximately 10-25mm.

Are Wood Pellets of High Quality?

All of the wood pellets we supply meet the criteria of the ENPlusA1 quality standard as set out by the European governing body for this type of fuel. This certification ensures that all the pellets are of a consistent size and moisture content, with low ash content and a high ash melting temperature. As the UK’s first distributor to be awarded the ENPlusA1 certification, you can be sure that the pellets we provide are the finest available.

How Long does a 40 Lb bag of Wood Pellets Last?

 According to the Pellet Fuels Institute, a 40-lb bag of pellet fuel can provide up to 24 hours of solid heat. A winter’s supply of wood pellets is about 100-150 bags—depending on climatic and lifestyle variations.

How Eco-Friendly are Wood Pellets?

Wood pellets are extremely eco-friendly. They’re completely renewable, and for every tree used to make wood pellets another will be planted to replace it. The biggest environmental benefit of burning wood pellets is the low Carbon Dioxide emissions – burning wood pellets emits 90% less CO2 emissions than heating oil. The CO2 released when burning wood pellets is the same amount that is absorbed during the life cycle of the tree and hence the net release of CO2 can be said to be zero.

What can Wood Pellets be Used For?

Wood pellets can be used instead of charcoal, firewood, oil and gas in heating, cooking, boiler and power plants. An alternative use for wood pellets is animal bedding such as in horse stalls, and all of our pellets are excellent for this.

Why are Pellets Better than Wood?
Pellet Fuel has some distinct advantages over cord wood.

You now have a fuel that is about 2.5 x denser than firewood, which makes it easier to transport. Pellet fuel has moisture content around 7%, where as the best seasoned firewood is going to be 20%, that makes pellet fuel easier to burn, and with lower emissions.
Do Pellet Stoves Use A lot of Electricity?

They also require electricity to run fans, controls, and pellet feeders. Under normal usage, they consume about 100 kilowatt-hours (kWh) or about $9 worth of electricity per month. Unless the stove has a back-up power supply, the loss of electric power results in no heat and possibly some smoke in the house.

Can a Pellet Stove Run Without Electricity?
Pellet stoves require a source of electricity in order to operate. Without an alternative source of power, the stove will be unable to turn on or ignite.
Is it Cheaper to Run a Pellet Stove or Natural Gas?
If you are looking for the more economical type of stove to run, a pellet stove is going to easily win. The pellets are relatively cheap and even with the electrical cost of running the blowers, a pellet stove is going to provide heat at a much lower cost than you could expect from a gas stove.
Is it Cheaper to Burn Wood or Pellets?
Pellets are slightly higher in price per year, though they burn longer than wood. In either case, according to the Department of Energy, you should expect to pay about $200 for a cord of wood.
Will a Pellet Stove Heat 2 Floors?

A pellet stove can heat a two-story home! However, some things can limit its effectiveness. Some things to consider with this heating method are the size of the pellet stove, how it moves air, and your home’s size. Making sure you can heat your whole home is an important task.

Is it OK to Store Wood Pellets Outside?
Storing Wood Pellets Outside

It’s not always possible to store your wood pellets inside. If you don’t have room to store your pellets in the garage or basement, the next best thing is a shed or shelter in a raised, dry place. If you can only store pellets outside – you can do that too.
Can You Leave a Pellet Stove on Overnight?

American Energy Systems pellet stoves and fireplaces are designed to provide safe, consistent heat with minimal work. That means that you can start your stove and safely leave it unattended overnight, while you run for groceries, or meet friends for dinner.

Do Pellet Stoves Make House Smell?

Pellet stoves shouldn’t really have a noticeable odor, even when burning pellets for a long time. They work in a sealed environment—the air in the stove vents directly outside without ever entering the room itself.

How Long Will 1 Ton of Wood Pellets Last?
Depending on factors related to your home size and pellet stove usage, you should be able to get around 24 hours of heat from one bag of pellets. There are 50 40-pound bags in one ton, and we recommend 2 tons to 5 tons to last you the entire heating season. This equals 100 to 250 bags.
How Many 40lb Bags of Pellets are in a Ton?
A standard 1 Ton pallet contains fifty(50) 40 lb bags of fuel pellets.
Can I Store Wood Pellets in my House?
The best place to store pellets is indoors, such as in a garage or basement. The area should be free from moisture and humidity, and should not be susceptible to flooding. It’s best to store the bags off the floor on pallets or cardboard slips.
Can you Store Wood Pellets in a Plastic Bucket?

The best containers for wood pellets are moisture-proof, airtight containers. This will keep them from absorbing any excess moisture and help to preserve their flavor. You can use plastic or metal containers, as long as they are properly sealed.

What is the Best Container to Store Wood Pellets?

The best containers for wood pellets are moisture-proof, airtight containers. This will keep them from absorbing any excess moisture and help to preserve their flavor. You can use plastic or metal containers, as long as they are properly sealed

Softwood or Hardwood Pellets ?

Most pellet stoves today are built to burn hardwood or softwood pellets with equal efficiency. So, it’s up to you to select a brand you like based on quality and budget. Softwoods can be more expensive, but with their higher heating value, you will get more heat with less pellets, and far less ash. (You get what you pay for, we recommend softwoods)

How do I Place an Order?

You can order your pellets online using either using the Get a Quote or simply using our contact form. Wood pellets are available already bagged or as a bulk blown delivery. You can also select the products you are interested in and send us an enquiry to get a quote based on your selected products.

What Areas do you Serve?

Our bagged products can be delivered anywhere in the World. Feel free to place your order as we offer guaranteed and reliable deliveries across Europe, USA, UK, South America, Australia, Asia, Africa.

Does your wood Pellets include Binders?

Yes, our pellets contain less than 2% of binder which complies with ENPlus A1 guidelines.

How Long Will it Take to Deliver my Order?

Deliveries within Europe takes Approximately 3 to 5 working days from the initial order date. If we anticipate any delay then we’ll be in touch to keep you fully informed. Deliveries out of Europe will depend on your location. Contact for more details.

Are these Wood Pellets of Great Quality and Certified ?

Our Quality Certification program guarantees that the pellets we sell exceed the ‘premium fuel standards’ defined by the Pellet Fuels Institute. We send our Quality Certified pellets to an independent laboratory to ensure they have less than 1% ash, less than 8% moisture, and a high heating value.

How Will My Order be Delivered?

If you’ve ordered pre-packed bags of wood pellets then one of our delivery vehicles will arrive and unload your fuel. If you’ve ordered bulk blown pellets then one of our vehicles will blow the fuel directly into your store. Our drivers are highly trained and we take time during the delivery to ensure minimal damage to your fuel.

How Much Ash is Produced from Your Wood Pellets?

The percentage of ash produced as a proportion of weight is very low for wood pellets, at less than 0.7%. This means there is very little maintenance of the boiler, and what ash is produced can be used as a fertiliser in the garden.

Where to I Store my Pellets ?

Bagged pellets should be kept dry at all times and should therefore be kept under cover. Loose pellets should be kept in a specially designed pellet store that will have been supplied as part of the original installation.

Do You need a Chimney for a Pellet Fire?

Luckily for you, the pellet stove does not require a chimney. However, if you have a chimney, you can use it for venting your new pellet stove. Always remember that venting a pellet stove can be done by using the closest wall and horizontally venting out through the wall

Are Pellet Stoves Messy?

A pellet stove … Won’t Make a Mess. Harman pellet stoves and fireplace inserts burn so efficiently, there’s very little ash to clean up. Many models have automatic cleaning cycles that make maintenance even easier, and extra-large ash pans so you can burn nearly a ton of pellets before emptying is needed