FREQUENTLY ASKED QUESTIONS AND ANSWERS.
Below are a bonded pairs of frequently asked questions from clients/customers and their respective answers from Osterreich Holz Pellets GmbH support team. Do not hesitate to contact us at anytime if you have more questions not answered below as we have a 24/7 customer support system available for all clients.
Wood pellets are a small, cylindrical type of fuel made from wood. They usually have a diameter of 6mm, with a length of approximately 10-25mm.
All of the wood pellets we supply meet the criteria of the ENPlusA1 quality standard as set out by the European governing body for this type of fuel. This certification ensures that all the pellets are of a consistent size and moisture content, with low ash content and a high ash melting temperature. As the UK’s first distributor to be awarded the ENPlusA1 certification, you can be sure that the pellets we provide are the finest available.
Wood pellets are extremely eco-friendly. They’re completely renewable, and for every tree used to make wood pellets another will be planted to replace it. The biggest environmental benefit of burning wood pellets is the low Carbon Dioxide emissions – burning wood pellets emits 90% less CO2 emissions than heating oil. The CO2 released when burning wood pellets is the same amount that is absorbed during the life cycle of the tree and hence the net release of CO2 can be said to be zero.
They also require electricity to run fans, controls, and pellet feeders. Under normal usage, they consume about 100 kilowatt-hours (kWh) or about $9 worth of electricity per month. Unless the stove has a back-up power supply, the loss of electric power results in no heat and possibly some smoke in the house.
The best containers for wood pellets are moisture-proof, airtight containers. This will keep them from absorbing any excess moisture and help to preserve their flavor. You can use plastic or metal containers, as long as they are properly sealed
Most pellet stoves today are built to burn hardwood or softwood pellets with equal efficiency. So, it’s up to you to select a brand you like based on quality and budget. Softwoods can be more expensive, but with their higher heating value, you will get more heat with less pellets, and far less ash. (You get what you pay for, we recommend softwoods)
You can order your pellets online using either using the Get a Quote or simply using our contact form. Wood pellets are available already bagged or as a bulk blown delivery. You can also select the products you are interested in and send us an enquiry to get a quote based on your selected products.
Our bagged products can be delivered anywhere in the World. Feel free to place your order as we offer guaranteed and reliable deliveries across Europe, USA, UK, South America, Australia, Asia, Africa.
Yes, our pellets contain less than 2% of binder which complies with ENPlus A1 guidelines.
Deliveries within Europe takes Approximately 3 to 5 working days from the initial order date. If we anticipate any delay then we’ll be in touch to keep you fully informed. Deliveries out of Europe will depend on your location. Contact for more details.
Our Quality Certification program guarantees that the pellets we sell exceed the ‘premium fuel standards’ defined by the Pellet Fuels Institute. We send our Quality Certified pellets to an independent laboratory to ensure they have less than 1% ash, less than 8% moisture, and a high heating value.
If you’ve ordered pre-packed bags of wood pellets then one of our delivery vehicles will arrive and unload your fuel. If you’ve ordered bulk blown pellets then one of our vehicles will blow the fuel directly into your store. Our drivers are highly trained and we take time during the delivery to ensure minimal damage to your fuel.
The percentage of ash produced as a proportion of weight is very low for wood pellets, at less than 0.7%. This means there is very little maintenance of the boiler, and what ash is produced can be used as a fertiliser in the garden.
Bagged pellets should be kept dry at all times and should therefore be kept under cover. Loose pellets should be kept in a specially designed pellet store that will have been supplied as part of the original installation.
Luckily for you, the pellet stove does not require a chimney. However, if you have a chimney, you can use it for venting your new pellet stove. Always remember that venting a pellet stove can be done by using the closest wall and horizontally venting out through the wall
A pellet stove … Won’t Make a Mess. Harman pellet stoves and fireplace inserts burn so efficiently, there’s very little ash to clean up. Many models have automatic cleaning cycles that make maintenance even easier, and extra-large ash pans so you can burn nearly a ton of pellets before emptying is needed